Experience

Network Operations Center Engineer (Tier 1)

CherryRoad Technologies | August 2023 - Present

  • Deliver frontline technical support for hardware, software, and user operations across parent and subdivision teams.
  • Support asset lifecycle logistics including deployment, maintenance, and issue resolution.
  • Assist datacenter operations, cabling, and physical infrastructure troubleshooting.
  • Created and standardized a company knowledge base and style guide to improve support consistency and adoption.
  • Train and mentor staff on tools, procedures, and technical environment onboarding.

Help Desk (Tier 1)

Highline College | April 2022 - December 2022

  • Maintained and expanded support documentation for technical teams and end users.
  • Administered ticket workflows and escalations in SolarWinds.
  • Resolved high-volume support requests across software, hardware, and account provisioning.

IT Field Technician

Freelance and Full-Time | August 2015 - February 2017 (FT) / December 2018 - December 2022 (Freelance)

  • Installed and maintained PCs, printers, servers, POS systems, and network devices for businesses in the Seattle area.
  • Collaborated with remote teams to diagnose and resolve specialized equipment issues.
  • Performed on-site telecom and cabling deployment support.

Education and Certifications

BAS, Cybersecurity and Digital Forensics - Highline College (Graduated June 2023, GPA 3.97)

Certified Penetration Testing Consultant (CPTC), valid March 2023 - March 2026